Shipping Policy – Effective December 31, 2024
At Scalehato, we are dedicated to providing fast, reliable, and efficient shipping to ensure that you receive your products on time. Below is our Shipping Policy that explains how we process and ship your orders.
1. Shipping Methods and Fees
- Shipping Options: We offer a variety of shipping options to meet your needs, including standard and expedited shipping. Shipping fees will be calculated during checkout based on your selected shipping method and delivery location.
- Free Shipping: We offer free standard shipping on orders over a certain amount. Please check our website or contact customer support for specific details about any current promotions.
2. Order Processing Time
- Order Confirmation: Once your order is placed, you will receive a confirmation email. Orders are typically processed within 1-3 business days, excluding weekends and holidays.
- Shipping Time: Delivery times will depend on the shipping method selected and the destination. Standard shipping typically takes 5-7 business days, while expedited options may arrive in 2-3 business days.
3. Shipping Restrictions
- Domestic Shipping: We currently offer shipping to all U.S. locations, including Alaska and Hawaii.
- International Shipping: At this time, we do not offer direct international shipping. If you are located outside the U.S., please contact us directly to inquire about international shipping options.
- Shipping Address: Please ensure that your shipping address is complete and accurate. We are not responsible for delays or lost packages due to incorrect or incomplete address information.
4. Tracking Your Order
- Once your order is shipped, you will receive a shipping confirmation email with tracking details. You can use this tracking number to monitor the status and location of your package until it arrives.
5. Order Delays
- While we strive to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as weather conditions, carrier delays, or holidays. If there is a significant delay with your order, we will notify you promptly and work with the shipping carrier to resolve the issue.
6. Lost or Damaged Packages
- Lost Packages: If your package is lost in transit, please contact us immediately at info@scalehato.com. We will assist in locating your package and may initiate an investigation with the shipping carrier.
- Damaged Packages: If you receive a damaged product, please contact us within 7 days of receiving your order. We will help resolve the issue by offering a replacement or refund, as appropriate. Please provide photographic evidence of the damage when contacting us.
7. Additional Shipping Information
- Multiple Shipments: In some cases, if you order multiple items, we may ship them separately depending on product availability and location. If this happens, you will receive separate tracking information for each shipment.
- Signature Required: Certain high-value orders may require a signature upon delivery. If this applies to your order, you will be notified in advance.
8. Address Changes
If you need to update your shipping address after your order has been placed, please contact us as soon as possible. We will do our best to accommodate the change before your order is shipped. Once the package has been dispatched, we are unable to modify the shipping address.
9. Contact Us
If you have any questions or concerns regarding our shipping policy or need assistance with your order, please feel free to reach out to our customer support team:
- Email: info@scalehato.com
- Phone: (574) 266-1270
- Address: 51690 Winding Waters Ln, Elkhart, Indiana
This Shipping Policy is effective as of December 31, 2024.