Refund and Return Policy – Effective December 31, 2024

At Scalehato, we strive to provide our customers with the best quality products and excellent service. If you’re not completely satisfied with your purchase, we offer a flexible return and refund policy to ensure your shopping experience is worry-free.

1. Eligibility for Returns and Refunds:

• Timeframe: Returns must be made within 30 days of the original purchase date.
• Condition: Items must be returned in their original, unused condition with all packaging, accessories, and proof of purchase. Products that have been opened or used may not be eligible for return unless they are defective.
• Non-returnable Items: Some items, such as gift cards or software, may not be eligible for return or refund. Please check product details before making a purchase.

2. Return Process:

• Contact Us: To initiate a return, please contact us at info@scalehato.com or call (574) 266-1270. Provide your order details and reason for the return.
• Return Shipping: Customers are responsible for return shipping costs unless the product is defective or there was an error in the order.
• Inspection: Once we receive your returned product, it will be inspected to ensure it meets our return criteria. Refunds or exchanges will be processed accordingly.

3. Refund Process:

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
• Restocking Fee: In some cases, a restocking fee may apply to returned products. This will be clearly communicated during the return process.

4. Defective or Damaged Products:

If you receive a defective or damaged product, please contact us immediately upon receiving the item. We will provide a full refund or send a replacement product at no additional cost to you. We may request photographic evidence of the damage or defect for verification.

5. Exchanges:

If you wish to exchange a product, please follow the return process and place a new order for the desired item. We will assist you in ensuring a smooth exchange process, but please note that exchanges are subject to product availability.

6. Exceptions:

Scalehato reserves the right to deny a return or refund if the conditions mentioned above are not met or if the product has been damaged due to misuse or improper handling.

Contact Us:

For any questions or assistance regarding returns or refunds, please reach out to us:

• Email: info@scalehato.com
• Phone: (574) 266-1270
• Address: 51690 Winding Waters Ln, Elkhart, Indiana

This Refund and Return Policy is effective as of December 31, 2024.