Payment Policy – Effective December 31, 2024

At Scalehato, we aim to provide our customers with a secure and seamless payment experience. Our Payment Policy outlines the terms and conditions regarding the methods of payment, payment processing, and related processes when you make a purchase with us.

1. Accepted Payment Methods

We accept the following payment methods for orders placed on our website:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • Online Payment Systems: PayPal, Apple Pay, Google Pay
  • Gift Cards: Scalehato gift cards (if applicable)

All payments must be made in U.S. Dollars (USD).

2. Payment Processing

  • Authorization: When you place an order, we will authorize the payment method you provide. Authorization confirms that your payment method is valid, and we can process the payment for your order.
  • Payment Confirmation: Once your payment has been successfully processed, you will receive an order confirmation email with the details of your purchase. If the payment fails or cannot be processed, we will notify you promptly and request an alternate payment method.

3. Payment Security

  • Encryption: We use industry-standard encryption technologies (SSL) to ensure that all personal and payment information is securely transmitted and protected. Our payment processing system complies with the Payment Card Industry Data Security Standard (PCI DSS).
  • Third-Party Processors: Scalehato works with trusted third-party payment processors to handle payment transactions. These third-party processors are responsible for securely processing your payment details.

4. Taxes and Fees

  • Sales Tax: Sales tax will be applied to orders based on the state of delivery. Customers in Indiana will be charged sales tax as required by local laws.
  • Transaction Fees: Any additional transaction fees or charges related to your payment method (e.g., foreign transaction fees) will be the responsibility of the customer.

5. Order Cancellation and Payment Refunds

  • Order Cancellation: If you decide to cancel your order after payment has been processed, please contact us immediately. Orders that have not yet been shipped can be canceled, and a full refund will be issued to your original payment method.
  • Refund Process: Refunds for canceled orders or returns will be processed to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Price Adjustments

In the event of an error in the listed price of a product or service, Scalehato reserves the right to cancel or modify the order. If this occurs, we will notify you before processing the order and provide an opportunity to confirm or cancel the purchase.

7. Currency and Exchange Rates

All transactions on our website are processed in U.S. Dollars (USD). If your payment method is denominated in a different currency, your financial institution will determine the exchange rate and any associated fees.

8. Payment Errors or Disputes

If you experience any issues with your payment, such as a declined transaction or unexpected charge, please contact us immediately at info@scalehato.com. We will work with you to resolve any payment disputes as quickly as possible.

9. Contact Us

If you have any questions or concerns about our Payment Policy or need assistance with payment processing, please contact us at:

  • Email: info@scalehato.com
  • Phone: (574) 266-1270
  • Address: 51690 Winding Waters Ln, Elkhart, Indiana

This Payment Policy is effective as of December 31, 2024.