Sales Policy – Effective December 31, 2024

At Scalehato, we are committed to providing our customers with exceptional service and high-quality products. Our Sales Policy outlines the terms and conditions that apply when purchasing from us. By placing an order, you agree to the terms stated in this policy.

1. Product Availability:

  • Stock Availability: All products are subject to availability. We make every effort to keep our inventory updated. However, if an item is out of stock or unavailable, we will notify you as soon as possible and offer alternative solutions, such as a backorder, replacement, or a full refund.
  • Pricing: Prices listed on our website are in US Dollars and are subject to change without notice. We reserve the right to correct any errors in pricing or product details. In such cases, we will contact you for confirmation before proceeding with your order.

2. Order Confirmation:

  • Order Processing: Once your order is placed, you will receive an order confirmation via email, detailing the items, price, and shipping information. Please review the details carefully. If any discrepancies occur, contact us immediately.
  • Payment: Payment must be made in full before your order is processed. We accept a variety of secure payment methods, including credit/debit cards and online payment systems.

3. Shipping and Delivery:

  • Shipping Methods: We offer a variety of shipping options based on your location. Shipping fees and delivery times will be calculated at checkout.
  • Shipping Timeframe: Standard orders are typically processed within 1-3 business days. Delivery times depend on the shipping method chosen, location, and availability of the product.
  • International Shipping: Currently, we offer domestic shipping within the United States. If you are outside the U.S. and wish to place an order, please contact us for more information.

4. Taxes and Duties:

Sales tax is applicable to orders shipped within the state of Indiana. For orders shipped outside of Indiana, sales tax may vary depending on local tax laws. Any import duties, taxes, or customs fees for international orders are the responsibility of the customer.

5. Customer Support:

  • Pre-Sales Support: If you have any questions before making a purchase, feel free to contact our support team at info@scalehato.com or (574) 266-1270. We will be happy to provide assistance and help you choose the right product for your needs.
  • Post-Sales Support: After your purchase, our customer support team is available to assist with installation, troubleshooting, and returns or exchanges, should you need them.

6. Order Cancellations:

  • Cancellation Policy: If you need to cancel an order, please contact us immediately. We can cancel orders before they are processed for shipment. Once an order has been shipped, it cannot be canceled but can be returned following our return policy.
  • Refunds: If an order is canceled before shipment, we will process a full refund to the original payment method.

7. Warranty and Returns:

  • Warranty: Many of our products come with a manufacturer’s warranty. Specific warranty details will be included with the product packaging. For defective items, please follow our return policy for assistance.
  • Returns: We offer a 30-day return policy for eligible products. To return a product, contact us for return instructions. Please refer to our detailed Return Policy for more information.

8. Limitation of Liability:

Scalehato is not liable for any indirect, incidental, or consequential damages arising from the purchase, use, or inability to use any product. Our liability is limited to the total purchase amount of the specific product purchased.

9. Privacy and Security:

We value your privacy and are committed to protecting your personal information. For details on how we collect, use, and protect your data, please refer to our Privacy Policy.

10. Amendments:

Scalehato reserves the right to modify or update this Sales Policy at any time. Any changes will be posted on our website with the updated effective date.

Contact Us:

If you have any questions about our Sales Policy, please contact us:

  • Email: info@scalehato.com
  • Phone: (574) 266-1270
  • Address: 51690 Winding Waters Ln, Elkhart, Indiana

This Sales Policy is effective as of December 31, 2024.