Terms and Conditions Policy – Effective December 31, 2024

Welcome to Scalehato! By accessing and using our website or purchasing products from us, you agree to comply with the following Terms and Conditions. Please read them carefully. These terms govern your use of our services and products.

1. Acceptance of Terms

By using our website or making a purchase, you agree to abide by these Terms and Conditions. If you do not agree with these terms, please do not use our website or purchase from us. We may update these Terms and Conditions at any time, and the changes will be effective immediately upon posting.

2. Use of Website

  • Eligibility: You must be at least 18 years old or have the consent of a legal guardian to make purchases from Scalehato.
  • Account Responsibility: If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized access or use of your account.
  • Prohibited Activities: You may not use our website for any unlawful or fraudulent purpose, including but not limited to interfering with the website’s functionality or attempting to gain unauthorized access to our systems.

3. Product Information and Availability

  • Product Descriptions: We make every effort to provide accurate and detailed product information, including descriptions, specifications, and images. However, we do not guarantee that all product information is 100% accurate, complete, or error-free.
  • Availability: All products are subject to availability. If a product is out of stock or unavailable, we will notify you as soon as possible and offer alternatives or a refund.

4. Orders and Payment

  • Order Placement: When you place an order on our website, you are making an offer to purchase the product(s) subject to these Terms and Conditions. All orders are subject to acceptance by Scalehato.
  • Payment: Full payment is required before orders are processed. We accept various forms of payment, including credit cards, debit cards, and other online payment methods.
  • Pricing: All prices listed are in U.S. Dollars and may change without prior notice. We strive to ensure accurate pricing, but errors may occur. If there is a pricing error, we will notify you before processing your order.

5. Shipping and Delivery

  • Shipping Methods: We offer different shipping options based on the location and size of the order. Shipping fees will be calculated at checkout.
  • Delivery Timeframe: Orders are typically processed within 1-3 business days, but delivery times may vary based on your location and the shipping method selected.
  • Shipping Restrictions: We currently offer shipping within the United States. For international orders, please contact us for further information.

6. Returns and Refunds

  • Returns: We offer a 30-day return policy for most products. Products must be in new, unused condition, and returned with original packaging. Please refer to our Refund and Return Policy for more details.
  • Refunds: If your return is approved, a refund will be processed to the original payment method. Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.

7. Warranty

Certain products sold by Scalehato come with a manufacturer’s warranty. Warranty details, including the duration and coverage, will be provided with the product packaging. For any warranty-related issues, please refer to the manufacturer’s guidelines or contact us for assistance.

8. Limitation of Liability

Scalehato is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use any product purchased from our website. Our liability is limited to the total amount paid for the specific product in question.

9. Intellectual Property

All content on our website, including but not limited to logos, product images, text, and graphics, are the property of Scalehato or its licensors and are protected by intellectual property laws. Unauthorized use of any material on this website is prohibited.

10. Privacy Policy

We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our website, you consent to the practices outlined in our Privacy Policy. Please refer to our Privacy Policy for more details.

11. Indemnification

You agree to indemnify, defend, and hold Scalehato harmless from any claims, damages, or liabilities arising from your use of our website, violation of these Terms and Conditions, or any infringement of the rights of any third party.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Indiana, USA. Any disputes arising from or related to these terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13. Modification of Terms

Scalehato reserves the right to modify, update, or change these Terms and Conditions at any time without notice. Any changes will be posted on our website, and the updated terms will be effective immediately upon posting.

14. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

  • Email: info@scalehato.com
  • Phone: (574) 266-1270
  • Address: 51690 Winding Waters Ln, Elkhart, Indiana

This Terms and Conditions Policy is effective as of December 31, 2024.